Frequently Asked Questions

Are agents able to buy extra checked bag, seat selection, extra meal etc via GDS?
Ancillary products outside of the Bundle SSRs are available for the customer to purchase using Your Trips via flynorse.com

Can customers check in online?

Online check in is expected to be available by Q2’25

How can a customer manage their booking ?
The customer should contact their travel agent to make any voluntary flight booking changes. If the customer wants to add ancillaries to their booking this must be done via the Norse Atlantic website under Your Trips using either Norse or APG record locator.

APG record locator can be found on the customers itinerary.

The Norse Atlantic record locator can be found under the OSI field for the travel agent. The customer will not receive the Norse Atlantic record locator information on their itinerary

How does an agent manage a schedule change?
Schedule change - APG IET

In case of Schedule change or flight cancellation, meaning that the Travel Agency have a segment with UN or SC status in the PNR. If the new flight suits the passengers and is in the same booking class (RBD), the Travel Agency can revalidate or reissue without fees, adding in the ENDO box (without waiver): SKCHG in case of schedule change or INVOL in case of irregular operation

• If the new flight suits the passengers but is not in the same booking class, please send a copy of the PNR history to [email protected] , showing who added the new flight in the PNR
• If there is a schedule change/flight cancellation on another ticket that affects a connection to your GP 275 ticket: NOT APPLICABLE, NORSE DOESN’T HAVE CONNECTION FLIGHTS

Does un-ticketed schedule policy mirror ticketed schedule policy?

Yes, it does.